Shipping policy
🚚 Shipping Policy
Thank you for shopping with us! We are committed to providing free and tax-free global shipping for all customers. Please read our shipping policy carefully before placing your order.
1. Free & Tax-Free Shipping
We offer free worldwide shipping with no customs fees or additional charges. You can shop with confidence knowing there are no hidden costs.
2. Order Processing & Delivery Time
Order Processing Time:
All orders are processed and shipped within 1–3 business days.
Please note that processing and shipping may be delayed during public holidays.
Estimated Delivery Time:
Delivery times vary depending on the warehouse location:
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From China Warehouse: Estimated delivery within 8–15 days
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From Local Warehouses (U.S., Mexico, Malaysia): Estimated delivery within 3–5 days
We are continuously expanding our global warehouse network to provide faster local shipping in more countries.
3. Global Shipping Coverage
We ship worldwide and specialize in the following products:
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Battery diagnostic tools
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Car diagnostic tools
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Motorcycle diagnostic tools
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OBD diagnostic tools
4. Holiday Shipping Notice
During holidays, shipping services may be paused or delayed. We will resume fulfillment as soon as possible once holidays end.
5. Customer Service
If you have any questions or issues regarding your order, please feel free to contact us:
📧 Email: support@topdiagofficial.com
💬 We offer 24-hour online customer support and respond to all inquiries within 48 hours.
6. Return Policy
Due to the nature of our products, customized items and damaged products are not eligible for return or refund. Please double-check your order details before confirming your purchase.
We are dedicated to providing you with high-quality products and excellent service.
Thank you for choosing us!