Privacy policy

Privacy Policy

Last Updated: October 16, 2025

Privacy Overview

At FLUTREE, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, share, and protect your data when you visit or make a purchase from our website or otherwise use our services.
By using our website, you agree to the terms described below.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: name, address, phone number, and email.

  • Payment Information: credit/debit card details, transaction history, and payment confirmations.

  • Account Information: username, password, and preferences.

  • Order and Transaction Details: products you view, add to cart, purchase, return, or exchange.

  • Device and Usage Information: IP address, browser type, and browsing behavior.

  • Communications: messages, emails, or customer support inquiries.

2. How We Collect Information

We collect personal information:

  • Directly from you when you shop, contact us, or register an account.

  • Automatically through cookies and analytics technologies.

  • From service providers and partners (e.g., payment processors, shipping carriers, or analytics tools).

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders.

  • Communicate with you about your account or orders.

  • Personalize your shopping experience and product recommendations.

  • Send marketing emails or promotions (you can unsubscribe anytime).

  • Detect, prevent, or investigate fraud or misuse.

  • Comply with legal and regulatory obligations.

4. Cookies and Tracking Technologies

We use cookies and similar tools to:

  • Improve site performance and user experience.

  • Analyze site usage and traffic.

  • Personalize content and display targeted advertisements.

You can adjust your browser settings to disable cookies, but this may affect certain website features.

5. How We Share Your Information

We may share your information with:

  • Shopify, our e-commerce platform provider.

  • Service providers, including payment processors, shipping partners, and analytics providers.

  • Marketing and advertising partners, to help us promote relevant products and offers.

  • Law enforcement or legal authorities, if required by law.

  • Affiliates or successors, in case of a business transfer or merger.

We do not sell your personal information.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Maintain your account or fulfill your orders.

  • Provide customer support or comply with legal obligations.

  • Resolve disputes or enforce agreements.

Typically, personal data is retained for up to 5 years after your last interaction, unless longer retention is legally required.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access and obtain a copy of your data.

  • Request correction or deletion of your data.

  • Opt out of marketing communications.

  • Withdraw consent at any time.

  • Object to or restrict processing of your personal data.

To exercise these rights, contact us at support@topdiagofficial.com.
We may verify your identity before processing your request.

8. Security

We take reasonable measures to protect your personal information. However, no system is 100% secure.
Please keep your login information private and contact us immediately if you suspect unauthorized activity.

9. International Data Transfers

Your information may be transferred to countries outside your residence, including the United States and Canada.
We use Standard Contractual Clauses (SCCs) and other approved mechanisms to ensure adequate data protection.

10. Your Rights Under CCPA (California Consumer Privacy Act)

If you are a resident of California, you have the following rights under the CCPA:

  • Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you.

  • Right to Delete: You may request that we delete your personal information, subject to certain legal exceptions.

  • Right to Opt Out of Sale or Sharing: We do not sell your personal information. However, you may opt out of any data sharing for advertising purposes.

  • Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To make a request, contact us at support@topdiagofficial.com.
You may also designate an authorized agent to submit a request on your behalf.

11. Your Rights Under GDPR (General Data Protection Regulation)

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have additional rights under the GDPR, including:

  • Right of Access: Request a copy of the personal data we hold about you.

  • Right to Rectification: Correct any inaccurate or incomplete personal data.

  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data under certain conditions.

  • Right to Restrict Processing: Ask us to limit how we use your data.

  • Right to Data Portability: Request that we transfer your data to another organization.

  • Right to Object: Object to our processing of your data, especially for direct marketing.

  • Right to Withdraw Consent: If you’ve given consent, you may withdraw it at any time.

If you have concerns about our data practices, you can contact your local Data Protection Authority (DPA).

12. Children’s Privacy

Our website and services are not intended for children under 16 years old, and we do not knowingly collect their data.
If you believe a child has provided us with personal information, please contact us immediately to have it deleted.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.
Changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this policy periodically to stay informed.

14. Contact Us

If you have any questions, requests, or complaints regarding this Privacy Policy, please contact us:

📧 Email: support@topdiagofficial.com
🏢 Address:
FLUTREE
Unit B1903, Building 3, Zone 6, Yicheng Central Garden,
999 Meilong Avenue, Jingxin Community, Longhua Street,
Longhua District, Shenzhen, Guangdong, 518109, China