FLUTREE Return and Refund Policy

Thank you for choosing FLUTREE! We are committed to providing you with the best shopping experience. If you are not completely satisfied with your purchase, we offer the following return and refund policy:

1. Return Period:

• You may request a return within 30 days from the date of receiving your product.

• Returned products must be unused, in original packaging, and in new condition without any damage.

2. Return Process:

• Please submit a return request by emailing our customer service at support@topdiagofficial.com, including your order number and the reason for return.

• We will provide detailed return instructions and confirm the return address once we receive your return request.

3. Refund Processing:

• Once we receive and inspect the returned product, the refund will be processed within 5-10 business days.

• The refund will be issued to the original payment method. Please note that the refund processing time may vary depending on your payment platform.

4. Return Shipping Costs:

• Unless the product is defective or you received the wrong item, the return shipping cost is the responsibility of the buyer.

• If the product is defective or you received the wrong item, we will cover the return shipping cost.

5. Non-Returnable Items:

• The following items are non-returnable:

  • Used or damaged products

  • Custom-made products or products made to the buyer's specifications

6. Exchange Policy:

• If you receive a defective product, we offer free exchanges.

• Exchange requests must be made within 7 days of receiving the product, and the item must remain unused and in perfect condition.

7. Customer Support:

• If you have any questions or need further assistance, please contact our customer service team at support@topdiagofficial.com. We will respond as soon as possible to resolve any issues.